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EMP365
  • Welcome
  • EMP 365 MANUAL
    • 01 - Team & Roles
    • 02 - Job Scorecard
    • 03 - Dashboard
    • 03 - Role 90-day plan
    • 04 - Weekly role status report
    • 05 - Weekly team status meeting
  • 🥇Role KPIs
    • 💙HR
    • 🎯Marketing
    • 🔩Operations
    • ⚖️ Finance
    • 🦾Engineering
    • 💰Sales
    • 🙌Customer Success
  • Configuration & Settings
    • Step 1 - Installing EMP365
    • Step 2 - Load EMP365 app into MS Teams environment (MS Teams administrator)
    • Step 3 - Installing EMP365 in MS Teams (Emp365 users)
    • Step 4 (Deprecated) - Use AD group users instead of all users in Azure
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On this page
  • Customer Onboarding Specialist
  • Customer Support Manager
  • Director of Customer Success
  • Customer Success Manager
  • VP, Customer Success

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  1. Role KPIs

Customer Success

Growing revenue, fighting churn, improving NPS. The role of CS continues to grow. Find goals for every person on your team.

Customer Onboarding Specialist

Customer Support Manager

Director of Customer Success

Customer Success Manager

VP, Customer Success

PreviousSalesNextStep 1 - Installing EMP365

Last updated 4 years ago

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